PHOENIX Medical Supplies Limited
PHOENIX Medical Supplies Limited - Head Office - Rivington Road, Whitehouse Industrial Estate, Runcorn, Cheshire, WA7 3DJ
Closing date

About Us: At Phoenix Group we are committed to excellence and dedicated to our customers’ needs. We are pivotal to enabling healthy lives, every day, all day.

As a pan-European wholesaling and retail company we do that in many ways be that via our 500 plus community pharmacies, 13 nationwide distribution depots or our growing specialty services portfolio. Our 6,000 colleagues make all of this happen successfully.

Supporting longer, healthier and happier lives is at the heart of the trusted service that we deliver to our communities and something that we are really proud of.

If you are passionate about progressive people and progressive healthcare, we’d love you to be part of our team.

About The Opportunity:

We currently have an exciting opportunity within our IT Department for a 1st Line Technical Support. Reporting to the IT Service Operations Manager, you will be responsible for providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Your duties as 1st Line Technical Support will include developing solutions and workarounds for incidents and problems where none exist.

Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.

Who We Want: You will have experience of working on an IT field role along with exposure of ITIL processes.

You will be able to demonstrate experience of providing advice and IT support within a large complex organisation.

Our successful candidate will also have excellent communication skills and be motivated to continuously improve and achieve excellence. You will thrive on challenge and seek opportunities to enhance our customer offer and colleague experience without hesitation.

The main skills we are looking for:

  • Excellent interpersonal, communication and customer service skills
  • Excellent troubleshooting and problem solving skills
  • Practical experience of some or all of (Mandatory)
  • Microsoft Windows Server and desktop operating systems 
  • Active Directory administration
  • MS Exchange administration
  • Microsoft RDS administration
  • Hardware, peripherals, mobile devices.
  • TCP/IP, LAN and WAN troubleshooting
  • Windows 10 experience
  • Microsoft 365 


The hours for the role are 37.5 per week and this will be worked on a rota basis as follows:

Monday to Friday 5am-1pm/8am-4pm/9am-5pm/10am-6pm/2pm-10pm - Saturday overtime