About Us: At Phoenix Group we are committed to excellence and dedicated to our customers’ needs. We deliver health, every day, all day.
As a pan-European wholesaling and retail company we do that in many ways, with more than 500 community pharmacies, 13 nationwide distribution depots and over 6,000 employees. Supporting longer, healthier and happier lives is at the heart of the service that we deliver to our communities and something that we are really proud of.
About The Opportunity: We now have an exciting opportunity for a Membership Digital and Enhanced Proposition Manager to join our existing Sales and Marketing team. Reporting into the Head of Membership Proposition, this role is key for developing and managing the membership and customer propositions covering the Phoenix Digital, IT Solutions and Enhanced Discount 3rd party offerings.
You will be responsible for generating value by leading from the perspective of our Membership and customers. Bringing to the market and the ongoing advancement of new digital offerings, such as Golden Tote and Hey Pharmacist. This includes ensuring the digital propositions are rolled out successfully and controlled with ongoing optimisation reviews to ensure the propositions achieve our strategic goals. You will also lead and provide data driven insights to the membership to optimise their growth opportunities for both the member and align with Phoenix core activities.
The role includes the responsibility of developing and managing our 3rd party PMR IT Solutions offer to our membership organisations. Requiring high commercial awareness and capability working closely with our external partners to deliver market leading solution for Members and Phoenix.
The role additionally, includes the responsibility to manage and grow our 3rd Party supplier Enhanced Discount propositions in Phoenix. This includes achieving income targets derived from providing the membership with strong, relevant and value adding 3rd party products, offers and services that enhance the overall membership benefits.
Key Experience
It is desirable to have worked in the Pharmacy and Wholesale Pharmacy environment, with an understanding and experience of Pharmacy IT solutions and/or digital propositions.
Strong commercial and Financial acumen and the ability to communicate, present and motivate effectively are prerequisites.
Experience of leading and coaching a team / operation within the Pharmacy / Pharmaceutical market is highly desirable.
Experience pitching and presenting ideas to SLT/Board level and development ideas into operational solutions and experienced contract negotiation and 3rd party senior management.
Knowledge and Skills
Experience working with Digital & IT products and solutions.
High level of commercial awareness and experience required. With experience in building business cases including awareness and application of Financial models to understand the financial returns for Phoenix and the member.
Experience in developing and implementing IT solution and project management for the Membership propositions and internal IT management tools.
Strong communication and coaching skills are required.
Understanding and experience of the Pharmaceutical industry and ideally of PMR buying solutions.
Ability to work very flexibly, at pace to adapt to the ever changing and demanding pharmacy environment.
Commercial background, account manager, sales is ideal, Finance but not essential
Experience of managing a team, along with the ability to provide effective leadership and coaching to the team.
Graduate level or above
INDPMS