Fixed Term Contract - 13 Months
Do you enjoy working people and are looking to work in the Customer Service sector?
Do you pride yourself on being reliable in your work and do you enjoy creating a positive customer experience?
Have you an interest in helping your community with its health?
If you answered yes to the above questions and you have a can do attitude then please read on and apply as we are really interested in speaking with you!
About the opportunity:
We are currently looking for a NuCare Customer Service Advisor who has a passion for delivering efficient and accurate customer service. Based within our new business in Telford, your overall responsibility will be to ensure a continued level of excellent customer service to all of our customers.
The role requires a professional approach to customer service and a desire for continuous improvement. Your duties will include answering telephone calls and processing orders; raising, investigating and resolving customer queries; advising and informing customers on our service or product ranges and general administration tasks.
Salary/Working Pattern
£22,678.50 Per Annum, working Monday to Friday from 9am till 5:30pm for 37.5 hours per week.
The Package
You’ll benefit from excellent training, we invest in our employees’ development by offering career progression opportunities.
We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes:
22 days paid annual leave plus bank holidays, rising with length of service
Access to High Street discounts
Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
Free Parking
Employee Assistance Programme
Contributory Pension Scheme
Accredited Training Programmes
Essential Skills/Experience
- Minimum 5 GCSE’s or equivalent including English & Maths
- Inbound working within a customer service orientated environment
- Data entry/capture environment
- Confident manner on the telephone to make maximum impact
- Excellent communication and interpersonal skills; listening skills, voice, words, matching, rapport building
- Customer focus - customer service orientation, setting and managing expectations
- High attention to detail / quality orientation
Who we want:
Our ideal candidate will be organised and self-motivated so if this sounds like you we are very keen to speak to you to discuss our opportunity further. You can apply here online by completing our short application.