Job Title: Pharmacy Support Representative – PharmAssist Solutions
Salary: £24,000
Location: Leeds
Hours: Monday to Friday 09.00 – 18.00
The Role
We're seeking a dedicated Pharmacist Support Representative to join our dynamic team. In this role, you'll be the vital link between our innovative PharmAssist platform and our clients. You'll play a crucial part in supporting customers, ensuring their satisfaction, and driving growth.
About Us
Over the past decade, pharmacy profit margins have faced increasing challenges, intensified by recent changes in pharmacy funding. Independent pharmacies, with over 1000 current PharmAssist users, can overcome these hurdles by operating efficiently and enhancing compliance. PharmAssist, an integrated ordering software platform compatible with major PMR providers, ensures profitability and compliance in pharmacy purchasing. Orders passing through the software adhere to specific customer-set rules, securing the best prices and directing orders to preferred suppliers at preferred times.
Key Responsibilities
- Build and maintain strong customer relationships
- Upload supplier price files to maintain customer price cascades
- Serve as the primary point of contact for customer queries
- Proactively identify and resolve customer issues
- Enhance customer satisfaction and reinforce the value of our products
- Identify growth opportunities using preferred Gold Partner suppliers
- Generate and nurture leads for additional products or services
- Collaborate with the sales team to expand our customer base
- Manage pricing queries and maintain accurate CRM information
What We're Looking For
- Proven experience in telephone account management and customer service, preferably in the pharmaceutical industry
- Strong analytical skills with the ability to interpret data trends
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Exceptional telephone communication and interpersonal skills
- Keen focus on precision and accuracy
- Passion for customer success and driving business growth
What We Offer
- £24,000
- Generous holiday allowance:
- 22 days, pro-rata, annual leave + 8 bank holidays
- Increases to 30 days with length of service
- Market leading employee discount programme across hundreds of retailers and services
- Access to MediCash, allowing you to reclaim money on a wide range of medical services
- Cutting-edge finance management app to control your salary as you see fit
- Annual Christmas bonus
If you're ready to take on this exciting challenge and contribute to the success of independent pharmacies across the nation, we want to hear from you. Apply now and help shape the future of pharmacy management!
INDPMS