Depot Customer Service Advisor
Birmingham
£22,678.50 per annum
The role is full time working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm.
About Us: At Phoenix Group we are committed to excellence and dedicated to our customers’ needs. We deliver health, every day, all day.
As a Europe-wide wholesale and retail company we do that in many ways, with over 400 community pharmacies, 13 nationwide distribution depots and over 6,000 employees. Supporting longer, healthier and happier lives is at the heart of the service that we deliver to our communities and something that we are really proud of.
About The Opportunity: We have an exciting opportunity for a Depot Customer Service Advisor to join our team in Birmingham. The role of Depot Customer Service Advisor is to deliver market leading customer service in handling all aspects of our customer and internal customer requirements to the highest standards. You will need to have a passion for delivering efficient, accurate and brand representative customer service that will consistently delight customers resulting in increased customer loyalty. A critical element to the role is ensuring a high level of accuracy in data capture for all transactions.
Key Responsibilities:
Being the day to day business support for the central customer service team and being the sole point of customer services contact.
Processing customer orders efficiently and accurately in line with customer service processes.
Proactively resolving cases in CRM to avoid case escalation and / or customer complaints
Internal and External Customer communications, raising, investigating and resolving queries.
Providing accurate advice and information regarding our services & products.
Complete administration tasks that contribute to the competency and quality output of the team.
Who we want:
Excellent communication and interpersonal skills; reporting lines are cross functional and CS supervisors are remote
Ability to build relationships both face to face, and through written and verbal communication including monthly skype meetings
Energetic, positive and motivated
Excellent problem solving skills and having resolution orientated thinking
Results focused for both quantity and quality measures
Passion for continuously improving the customer experience
Resilient, with an ability to overcome challenges.
Ability to work alone and as part of a team
Flexible approach to work with evolving workloads
Having a positive “can do” attitude
Our ideal candidate will have:
Minimum 5 GCSE’s or equivalent including English & Maths
Desirable:
Customer Service NVQ qualification Level 2 or equivalent
Phoenix Medical Supplies are an equal opportunities employer. We value, support and celebrate working with colleagues from all backgrounds. As part of our commitment to ensuring equal opportunities for all, we strive to support the residents in each and all of our local communities, gaining employment.
The Package
You will benefit from an excellent induction, training and support within a friendly and approachable team. Initial training will be in Runcorn head office.
We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes:
- Salary of £21853
- 22 days, pro-rata, paid annual leave plus bank holidays, rising with length of service.
- Access to high street discounts
- Employee Assistance Programme
- Contributory pension scheme
- Access to excellent training and development opportunities
- Medicash
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