Job Title: Key Account Credit Controller
Contract - Fixed Term Contract - Upto 12 months
Location: Head Office
Salary: Competitive salary and excellent benefit package
Hours: Monday to Friday 09.00 - 17.15
Role Purpose:
As a Key Account Credit Controller, you will be responsible for the collection and allocation of payments in a timely manner. You will play a crucial role in maintaining healthy cash flow and ensuring prompt payment and query resolution with our key account customers and suppliers.
Key Responsibilities:
- Customer & Supplier Engagement: Proactively contact key account customers and suppliers to ensure prompt payment and resolve any queries.
- Reporting: Create bespoke reports tailored to key accounts.
- Query Resolution: Handle customer queries and liaise with customer services for efficient resolution.
- Account Reviews: Meet with key account customers weekly to review account status.
- Supplier Meetings: Attend monthly meetings with DTP/DTH suppliers.
- Debt Collection: Collect outstanding monies promptly to prevent bad debt.
- Receipt Allocation: Allocate all receipts in a timely manner.
- Risk Management: Work with the risk team to manage overdue debts.
- Innovation: Develop and implement new ideas to improve processes and plan workloads effectively.
Skills and Qualifications:
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Essential:
- Specific credit controller knowledge from a professional qualification (CICM) or at least 5 years of credit control experience.
- Experience in dealing with specific customer requirements, including ad hoc and bespoke reports.
- Advanced Excel skills.
- Strong communication skills for working with internal and external teams.
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Desirable:
Key Behaviours:
- Demonstrate the Phoenix BASE behaviours relevant to the role, including proactive problem-solving, effective communication, and a customer-focused approach.
Why Join Us?
- Innovative Environment: Be part of a forward-thinking company that values new ideas and continuous improvement.
- Professional Growth: Opportunities for professional development and career progression.
- Collaborative Culture: Work with a supportive and dynamic team dedicated to achieving excellence.