Front of House Facilitator
9 month Fixed Term Contract - Maternity Cover
Wakefield
We’re looking for a Front of House Facilitator to come join us, based at our Wakefield Depot. In this role you will provide a first‑class front‑of‑house service, supporting visitors, colleagues and the wider PHOENIX UK Group with reception duties, meeting room coordination, post room activity and general administration.
The Heart of the Role
- Act as the first point of contact for visitors and callers, providing a professional front‑of‑house service
- Manage reception duties including greeting visitors, maintaining the area, and monitoring building entry/exit
- Handle incoming and outgoing post, and arrange transport as required
- Coordinate meeting room setups, ensuring equipment, AV, refreshments and materials are in place
- Support employees with use of meeting room equipment and provide general administrative assistance
- Assist Compliance and Data Protection teams by monitoring and responding to the compliance email inbox
What Makes you Tick
- Competent user of all MS Office applications
- Strong numeracy, literacy, and communication skills
- Excellent telephone manner
- Friendly, helpful, and confident when interacting with others
- Ability to build effective working relationships
- Able to work independently while knowing when to seek advice
- Positive attitude toward learning and change
Our benefits
- 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
- High Street discounts
- Employee Assistance Programme
- Contributory Pension Scheme
We reserve the right to close this vacancy early if sufficient applications are received.
INDPHD